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Soulscape - Privacy Policy 

 

Soulscape Transformational Change

Trading as Deborah Ann Christensen - ABN: 40 851 386 410
Last updated: January 30, 2026

1. Introduction

Soulscape Transformational Change (“Soulscape”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, respect, and transparency.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or engaging with our services, you agree to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We only collect information that is reasonably necessary for our services.

This may include:

  • Your name
  • Email address
  • Phone number
  • Billing information (for paid services)
  • Information you choose to share via:
    • Contact forms
    • Intake forms
    • Email communications
    • Program registrations
    • Group participation or written reflections

You may also choose to share personal or sensitive information related to your wellbeing. This is always voluntary.

3. Sensitive Information

Sensitive information may include details about:

  • Mental or emotional wellbeing
  • Life experiences
  • Trauma history
  • Health-related concerns (non-medical)

We collect sensitive information only with your consent and only when it is necessary to provide our services.

You may choose not to provide sensitive information, understanding that this may limit how we can support you.

4. How We Collect Information

We collect personal information when you:

  • Visit our website
  • Subscribe to emails or newsletters
  • Register for programs, workshops, or sessions
  • Complete forms or questionnaires
  • Contact us directly (email, messages, or other communication)

Some information may be collected automatically through website analytics (see Section 9).

5. How We Use Your Information

We use your personal information to:

  • Provide and manage our services
  • Communicate with you about programs, sessions, or updates
  • Process payments and bookings
  • Respond to enquiries
  • Improve our services and website
  • Meet legal, ethical, and professional obligations

We do not sell or rent your personal information.

6. Disclosure of Personal Information

We may share your information only:

  • With trusted service providers (e.g. email platforms, payment processors, website hosting)
  • Where required or authorised by law
  • Where there is a serious and immediate risk to your safety or the safety of others
  • With your explicit consent

Where possible, we use Australian-based service providers or reputable international providers that comply with privacy standards.

7. Mandatory Reporting & Safety

In rare circumstances, we may be required to disclose information if:

  • There is a serious and immediate risk of harm to you or another person
  • There is a legal obligation relating to child protection or vulnerable persons

Any such disclosure will be handled with care and only to the extent required by law.

8. Storage & Security of Information

We take reasonable steps to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure or alteration

Information is stored securely using password-protected systems, encrypted platforms, and reputable service providers.

We retain information only for as long as necessary for its purpose or as required by law.

9. Website Analytics & Cookies

Our website may use cookies or similar technologies to:

  • Improve user experience
  • Understand how visitors use the site
  • Improve content and functionality

This may include tools such as Google Analytics.

You can adjust your browser settings to refuse cookies if you prefer.

10. Access & Correction

You have the right to:

  • Request access to your personal information
  • Request corrections if information is inaccurate, incomplete, or out of date

To do so, please contact us using the details below.

11. Email Communications

If you subscribe to our mailing list:

  • You may receive updates, reflections, resources, or program information
  • You can unsubscribe at any time using the link provided in emails

12. Overseas Disclosure

Some service providers (e.g. email platforms or payment systems) may store data outside Australia.

Where this occurs, we take reasonable steps to ensure these providers handle your information in line with Australian privacy standards.

13. Changes to This Policy

This Privacy Policy may be updated from time to time.

The most current version will always be available on our website.

14. Complaints

If you believe your privacy has been breached, please contact us first so we can try to resolve the issue.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
 https://www.oaic.gov.au

15. Contact Us

For privacy enquiries or requests, please contact:

Soulscape Transformational Change
Email: [email protected]
Website: www.soulscape.au
Location: Queensland, Australia